Customer service?
Posted 28 July 2010 by Bob Chapman
Well done Brego, my friend.
For many years, Cycle Barn in Lynnwood, Washington, was open to 7:00 p.m. weekday evenings in the summer. You could get there after work.
They now open at 10:00 a.m. and close at 6:00 p.m. during the week.
So, how do you leave your bike for service if you have a job? How do you stroll through the sales floor when you have a job?
The last time I was in the store during the week the store was mostly empty. I was there when I was “between contracts” getting service through my service contract. In other words, I was out of work and able to get service because I had a pre-paid contract.
I understand times are rough. But, if you owned a business, do you think it would be a good idea to be open when people have money to buy your product?
If the powers that be at Cycle Barn cannot figure this out, here is a suggestion.
- Open the Service Department open for 8 to 9 hours during earlier in the day. You could try hours like 8:00 a.m. to 5:00 p.m.
- Open the Retail Department open from about 11:00 am or noon to 8:00 p.m.
- For those people with service appointments, figure out a way for someone to leave and pick-up their bike through the Retail Department when the Service Department is closed.
My last suggestion to the owners of Cycle Barn is to note that Everett Powersports is open to 7:00 p.m. during the week. It is also less than half the distance from my house.
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Post Details
- Post Title: Customer service?
- Date Posted: 28 July 2010
- Author: Bob Chapman
- Filed As: Personal
- Tags: customer service
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